The DICK’S Sporting Goods customer service phone number is 1-877-846-9997. The retailer publishes this number for customer assistance, including help with purchase receipts and problems accessing its website.
If you searched for “dickssportinggoods.com phone number,” the main distinction is between national customer service and an individual store. Start with customer service for online purchase questions. For a specific location’s hours, services, or pickup arrangements, find that store’s contact information through the official store locator.
DICK’S Sporting Goods Contact Details at a Glance
| Contact option | Details |
|---|---|
| Main customer service phone number | 1-877-846-9997 |
| Website accessibility assistance | 877-846-9997 |
| Individual store contact information | Available through the official Find a Store feature |
| Online help resources | Contact Customer Service, Track Your Order, and Return Policy |
| Useful information to prepare | Order number, purchase date, receipt, and a brief explanation of the issue |
Which Phone Number Should You Call?
The main customer service number is the appropriate starting point when you need assistance with a purchase and do not know which department to contact. DICK’S identifies the same number in its published return information and website accessibility notice.
A local store’s number serves a different purpose. For example, if you want to ask about a service offered at one location or clarify where to collect an order, contacting that store can make your question more specific.
To find a location, select Find a Store on the official website and search for the relevant city or ZIP code. Check the location carefully before calling, especially when several stores operate nearby.
Getting Help With an Online Order
Before calling about an online purchase, check your confirmation email and the website’s Track Your Order feature. These are useful starting points for finding the order number and reviewing the information already available.
If you still need assistance, explain the problem in one clear sentence. For example: “My package is marked delivered, but I have not received it,” or “The item in my shipment does not match my order.”
Have the order number and purchase email address ready. If the problem involves a particular product, keep its name, size, color, and item details nearby so you can identify it accurately.
For pickup orders, distinguish an order confirmation from a notification that the purchase is ready to collect. DICK’S published pickup guidance directs customers who cannot locate their ready-for-pickup email to check their junk or promotions folders and then contact customer service if necessary.
Calling About Returns, Receipts, or Refunds
DICK’S published return guidance lists 1-877-846-9997 as a contact number for customers who need help obtaining a missing store receipt. A representative may be able to send a copy if one is available.
When calling, provide the approximate purchase date, store location, and product information. Receipt retrieval depends on the available purchase records, so it should not be treated as guaranteed.
For a return question, describe the actual item and its condition. Ask whether any product-specific restrictions apply before mailing it or making a store visit.
If your question concerns a refund, keep your return confirmation and the date you returned the merchandise. Explain whether you returned it in person or by mail, then ask what processing stage the refund has reached and whether you need to take another step.
Customer Service Hours: What to Check
Check the official contact page or the telephone greeting for current support hours before planning your call. Store opening hours and national customer service availability are separate schedules.
Published contact directories can contain conflicting hours. A schedule copied from an older article or a past product recall may no longer describe general customer service availability.
Also check the time zone attached to any published hours. Eastern Time is not the same as local time everywhere in the United States, and holiday schedules may differ.
Other Ways to Find Assistance
The official website includes Contact Customer Service, Track Your Order, and Return Policy resources. These can help you locate the relevant instructions before speaking with a representative.
For credit card billing questions, use the customer service information printed on your card or statement. That gives you the contact details associated with your account rather than assuming the retail support line handles every billing matter.
When you contact support, explain the outcome you are seeking, such as locating a shipment, checking return eligibility, or clarifying a refund. Keep any case number and a short record of the next step so you can refer to it if you need to follow up.
Choosing the right contact route starts with identifying the issue: an online purchase, a return, a billing question, or a specific store visit. Having the relevant purchase details ready makes that conversation easier to resolve.
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